One of the most important skills in the workplace is communication.  This can be tricky sometimes.
The whole message is often more than just words.  Understanding other people’s tone and body language helps us truly hear what they are saying.  This article points out some of the unspoken cues that other’s may use to communicate.

https://www.bloomberg.com/news/articles/2021-05-13/going-back-to-the-office-how-to-decode-voices-in-person-at-work?srnd=premium